Order fulfillment

  1. Orders are processed only on business days, i.e. from Monday to Friday, excluding public holidays.
  2. Orders will be processed within 1 - 3 business days of placing the order.The delivery time should be added to the order processing time, usually 1 - 2 business days. If the delivery time is extended, the customer will be informed immediately.If the shipment is not collected, the ordering party shall bear the cost of re-delivery.
  3. The goods are delivered only within Poland to the delivery address provided by the Customer in the Order.
  4. When placing the Order, the Buyer selects the delivery method. The delivery method cannot be changed if the Store confirms that the Order has been placed.
  5. Only correctly placed Orders will be processed. A correctly placed Order is understood as providing by the Customer all data necessary to conclude the Sales Agreement and its implementation. The order will not be processed in the event of:

  1. The Customer provides incorrect or untrue contact details constituting the place of delivery of the shipment;
  2. Inability to contact the Customer at the telephone number or e-mail address provided in the Order during the Order execution period;
  3. Incorrect placing of an Order by the Customer;
  4. An objectively justified finding by the Seller that in the case of an Order placed by the Customer there is an attempt to commit fraud, which should be understood as any action of the Customer in connection with the submission and execution of the Order that is illegal, in particular such actions as: breaking the security of the Store, using the Store platform contrary to its intended purpose, using someone else's login or password or impersonating another person.
  5. If it is impossible to complete the Order, the Store will notify the Customer about this within 7 days from the conclusion of the contract and will refund the entire amount of money received from him. This notification will be sent to the e-mail address provided by the Customer.
  6. The Seller exercises due diligence to ensure that the content of the offer corresponds to reality as closely as possible. Differences between the visualization of goods available in the online store resulting from the individual settings of the customer's computer (color, proportions, etc.) cannot be the basis for a complaint or return of the purchased goods.

supply of goods

*Free delivery applies to orders whose value exceeds PLN 500 and the total weight of the products is less than 30 kg.
It does not apply to oversized, pallet shipments or shipments sent outside Poland.

If it is not possible to collect the parcel directly from the courier - with delivery to the address, it can be delivered to the DPD PICK UP collection point of your choice (applies to parcels with an actual weight of up to 20 kg and a maximum length of up to 150 cm). Please enter the address of the point in the order notes.

  • The Buyer chooses the delivery method when placing the Order. The goods are delivered via courier or delivery by the Seller.
  • Delivery time depends on the type of shipment and the recipient's address. The order completion date will be provided when placing the order. In the event of a shortage of goods or an extension of the order processing time, the Customer will be informed by phone or e-mail. Delivery time should be added to the order processing time.
  • If you choose the payment method by bank transfer, the goods are sent upon receipt of funds to the Seller's bank account.
  • The goods are delivered to the address indicated by the Customer in the Order.
  • After contacting the Store and agreeing a date, the Customer may collect the goods in person at the Seller's office:
    street Rolna 4, 23-400 Biłgoraj.
  • Shipping costs of the Order are borne by the Customer. The delivery costs of the Products are specified in the price list available on the Store's website. Additionally, delivery costs are indicated when placing the Order.
  • When the goods are handed over to the carrier, the Buyer is notified of this fact by sending electronic information to the e-mail account provided in the Order.
  • When receiving the shipment with the Order from the Courier, the Customer should check the condition of the shipment.
  • If the packaging is found to be damaged or damaged, the Seller recommends preparing a damage report in the presence of the Courier and notifying the Seller of this fact.After receiving an explanation from the representative of the forwarder (courier company), the Seller contacts the Customer to make further decisions regarding the re-shipment of the Goods or cancellation of the Order and refund of cash.
  • If there is no damage or other objections, the Buyer confirms the release of the Goods with his/her own signature.
  • All courier shipments are covered by insurance against damage during transport. The insurance expires when the shipment is handed over to the recipient.
  • The Seller is not liable for non-delivery of goods or delay in delivery of the ordered Goods or execution of the Order resulting from an incorrect or inaccurate delivery address provided by the Customer.