Statute

Regulations of the ZYCHAR.PL online store

The online store at www.zychar.pl sells trailer sides and related accessories.

The owner of the store is:

ZYCHAR TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KRS: 0000924367 NIP: 9182178670 REGON: 520053548

Based at:

street Rolna 4

23-400 Biłgoraj

Tel.: 84 307 01 01

e-mail: biuro@zychar.pl

The following Regulations define the rules for using the website located at www.zychar.pl, the terms of sale of the goods offered by the Seller and the scope of related liability. The User is obliged to read the Regulations before placing an order. The use of the Website is tantamount to acceptance of the Regulations and takes place only to the extent and under the terms specified therein.

§ 1 Definitions

The terms used in the Regulations mean:

Customer (Buyer) – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, who places an Order in the Store. If the Customer is not a natural person, it is presumed that he or she is represented by a representative authorized to represent the Customer under applicable law;

Consumer - a consumer within the meaning of the Civil Code, i.e. a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;

User – a person using the Online Store website www.zychar.pl;

Seller (Service Provider) - the owner of the Online Store, i.e.

ZYCHAR TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KRS: 0000924367 NIP: 9182178670 REGON: 520053548 Address: ul. ROLNA 4, 23-400 BILGORAJ


Regulations - these Regulations specifying the rules for using the Online Store www.zychar.pl;

Online store (Store, Service) – online service available at https://zychar.pl/sklep/, through which the Customer may, in particular, place Orders;

Goods (Product) - a movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller;

Order - the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods;

Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between ZYCHAR TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ KRS: 0000924367 NIP: 9182178670 REGON: 520053548 Address: ul. ROLNA 4, 23-400 BIŁGORAJ Biłgoraj and the Customer, concluded using the Store's website;

Annex No. 1 - a document attached to the Regulations enabling withdrawal from the contract, referred to in the Civil Code - Act of April 23, 1964 (Journal of Laws of 2018, item 1025);

Civil Code - Act of April 23, 1964 (Journal of Laws of 2019, item 1145);

Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws of 2020, item 287);

Act on the provision of services by electronic means - Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344).

§ 2 General provisions

  1. These regulations specify the rules for using the Online Store located at www.zychar.pl, placing Orders for products available in the Online Store, delivering the ordered Goods to a person making purchases in the online store, paying the sales price of the products by the Customer, and the Customer's right to cancel the order and withdraw from the order. from the contract and the rules for submitting and considering complaints.

  2. The Regulations are addressed to consumers and entrepreneurs. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer within the meaning of the provisions of the Code and is entitled to him under mandatory provisions of law. In the event of inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail.

  3. The Customer has access to the Regulations free of charge via the website in the 'Regulations' tab located in the footer of the Website and at: https://zychar.pl/sklep/regulamin
  4. Information about the Goods provided on the Store's website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

§ 3 Rules of using the Online Store

  1. Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:

    1. Internet Explorer version 9 or newer with ActiveX, JavaScript and cookies enabled or,

    2. Mozilla Firefox version 3.8 or newer with JavaScript and cookies enabled or,

    3. Google Chrome version 4.0 or newer with JavaScript and cookies enabled or,

    4. Safari version 5.1 or later with JavaScript and cookies enabled;

    5. Minimum screen resolution 1024x768 pixels,

    6. If you consent to receiving an electronic invoice, software to open PDF files, e.g. Adobe AcrobatReader, is required to open it.

  2. Placing an Order in the Online Store is possible after registering and creating an Account in the Online Store or once, as a guest, without the need to register. Creating an Account is free and voluntary.

  3. By placing an order as a guest, the Customer confirms that he or she has read the content of these Regulations. After selecting products and selecting the option to purchase as a guest, it is necessary to provide the data necessary to complete the order.

  4. The Customer may create an Account after correctly completing the appropriate registration form. As part of the registration, the Customer provides the name, surname and e-mail address and selects a password. When using other functionalities of the Store (in particular, making a purchase with delivery), additional necessary data must be provided. Registration requires careful reading of the Regulations and marking on the registration form that the Customer has read the Regulations and fully accepts all its provisions.

  5. The Customer is responsible for all transactions that were made using his login and password, unless the information about the login or password was disclosed to a third party through no fault of the Customer. The Seller undertakes to make every effort to protect the login and password against disclosure. The Customer undertakes to make every effort to protect the login and password against disclosure to unauthorized third parties.

  6. The information provided by the Customer when placing an Order should be true, current and accurate. The Seller reserves the right to refuse to process the Order if the data provided is so inaccurate that it prevents the execution of the Order, in particular prevents proper delivery of the shipment.

  7. The customer is obliged in particular to:

    a) not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
    b) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
    c) not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam),
    e) use all content posted in the Online Store only for your own personal use,
    f) use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

  8. The Seller informs that the use of services provided electronically via the Internet involves risk. The basic threat to every Internet user, including people using services provided electronically, is the possibility of infecting the IT system with malicious software created mainly to cause damage, such as viruses, worms or Trojan horses. To avoid the risks associated with this, it is important to equip your equipment with an antivirus program and update it with the latest versions.

§ 4 Personal data

  1. The Store takes all possible technical and organizational measures required by applicable law to protect Customers' personal data, in particular to prevent unauthorized persons from obtaining and modifying the data provided during registration.

  2. Personal Data Administrator within the meaning of Art. 4 section 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation , hereinafter referred to as the 'General Data Protection Regulation'), in relation to the data of Users, including Buyers, using the Services, the Seller is the Seller.

  3. Providing data is voluntary, but it is a necessary condition for concluding a sales contract and completing the order. Failure to provide the User's personal data in the form of e-mail address, name and surname or name, place of delivery of the item and telephone number will constitute an obstacle to concluding the Agreement. In other respects, providing the User's personal data is voluntary. In terms of sending marketing content at the User's request, providing personal data is voluntary, but failure to provide it will result in the inability to send this content.

  4. The User's personal data are processed for the purpose of:

    1. concluding and performing a contract for the provision of electronic services - if the User uses such services,

    2. conclusion and performance of the sales contract, including for the purpose of considering possible complaints,

    3. in the case of purchasing Goods, personal data is also collected in accounting documentation and will therefore be processed for the purpose of keeping the Seller's accounting,

    4. if the User expresses his/her willingness to receive marketing content regarding the Seller, the User's personal data is also processed for the purpose of sending him/her such content.

  5. The legal basis for the processing of the User's personal data is:

    1. the necessity of their processing in order to conclude and perform a contract for the provision of electronic services - if the User uses such services,

    2. the necessity of their processing in order to conclude and perform the sales contract, including to consider possible complaints,

    3. in the case of purchasing Goods - necessary to fulfill the legal obligation of the Seller to maintain accounting. This obligation results in particular from generally applicable legal provisions, in particular from the Act of August 29, 1997, Tax Ordinance, the Act of September 29, 1994 on accounting and the Act of March 11, 2004 on tax on goods and services,

    4. in the event that the User expresses his/her willingness to receive marketing content regarding the Seller - the necessity of data processing to achieve the purposes arising from the legitimate interests pursued by the Seller, i.e. to implement marketing activities regarding the Seller.

  6. Access to the User's personal data will be available to the Seller's employees, subcontractors, entities providing services to the Seller (i.e. accounting, IT and technical support services, as well as archiving and destruction of documents), who must have access to the data to perform their duties, as well as also entities delivering the ordered Goods, to the extent necessary to perform this delivery, as well as entities through which the Ordering Party makes payments for the Goods. Personal data may also be made available to authorized state authorities.

  7. The storage periods for Users' personal data are as follows:

    1. Personal data processed for the purpose of concluding and performing a contract for the provision of electronic services - are stored for the period of use of these services by the User in accordance with the Regulations. After ceasing to use the services, the User's personal data including: name, surname, e-mail address, telephone number will be stored for another period of 3 years for the purposes of considering complaints and claims related to the use of these services;

    2. Personal data processed for the purpose of concluding and performing the sales contract, including for the purpose of considering possible complaints, as well as for the purpose of keeping the Seller's accounting - are stored until the expiry of the periods resulting from the relevant legal provisions, i.e. until the expiry of the limitation period for tax liabilities, which may be if appropriate, extended by the limitation period for civil claims,

    3. Personal data processed for the purpose of sending marketing content - is stored for 3 years from the moment of receiving a request to stop sending marketing content. Then, Users' personal data will be stored only to defend against possible claims related to this shipment.

  8. The User has the right to:

    1. request access to your personal data, rectification, deletion or limitation of processing, as well as the right to transfer data,

    2. if the User wishes to receive marketing content regarding the Seller - the right to object to the processing of his or her personal data at any time,

    3. submit a complaint to the President of the Office for Personal Data Protection, whose headquarters is located in Warsaw at ul. Stawki 2, 00-193 Warsaw.

  9. The User's personal data will not be used to make automated decisions, including profiling.

§ 5 Placing orders and concluding a sales contract

  1. The Store sells Goods via the Internet.

  2. Orders can be placed electronically via the Store's website www.zychar.pl 7 days a week, 24 hours a day.

  3. Before placing an order, the Customer may register in the Store or place an order as a guest.

  4. The condition for placing an order is the Customer's consent to the content of the Regulations, as well as providing personal data marked as mandatory.

  5. In order to place an order, the Customer should select the ordered Goods by adding the selected products to the cart. When placing an Order, until the 'order' button is pressed, the Customer has the opportunity to modify both the entered data and the selected Goods. In addition, the Customer is obliged to select the method of delivery and payment, as well as the delivery address and, possibly, the data necessary to issue a VAT invoice.

  6. Placed orders are visible in the 'order history' in the 'my account' tab available on the Store's website for customers who have an account.

  7. The Customer has the option of verifying, changing and canceling the placed Order until its implementation begins by contacting the Store's staff by phone or e-mail.

  8. After placing the Order by the Customer, a message is sent to the indicated e-mail address about the receipt of the Order by the Seller.

  9. The www.zychar.pl store reserves the right to unavailability of a specific product. If the goods are out of stock, the customer will be informed immediately and indicate the expected order processing time. If the Ordering Party does not agree to extend the order processing time, he may cancel the order without consequences or only cancel the Goods that extend the order time.

  10. The www.zychar.pl store reserves the right to withdraw some of the Goods in the store from sale or to change their prices. The above reservation does not apply to Goods that are in the process of order fulfillment.

  11. If the Seller accepts the Customer's order, he or she sends the final information electronically about the approval of the Order for execution. Upon receipt of such a declaration by the Customer, a Distance Sales Agreement is concluded between the parties.

  12. The sales contract is concluded in Polish, in accordance with the Regulations.

§ 6 Fulfillment of orders

  1. Orders are processed only on business days, i.e. from Monday to Friday, excluding public holidays.

  2. Orders will be processed within 1 - 3 business days of placing the order.The delivery time should be added to the order processing time, usually 1 - 2 business days. If the delivery time is extended, the customer will be informed immediately.

  3. The goods are delivered only within Poland to the delivery address provided by the Customer in the Order.

  4. When placing the Order, the Buyer selects the delivery method. The delivery method cannot be changed if the Store confirms that the Order has been placed.

  5. Only correctly placed Orders will be processed. A correctly placed Order is understood as providing by the Customer all data necessary to conclude the Sales Agreement and its implementation. The order will not be processed in the event of:

    1. the Customer provides incorrect or untrue contact details constituting the place of delivery of the shipment;

    2. inability to contact the Customer at the telephone number or e-mail address provided in the Order during the Order execution period;

    3. incorrect submission of an Order by the Customer;

    4. objectively justified recognition by the Seller that in the case of an Order placed by the Customer there is an attempt to commit fraud, which should be understood as any action of the Customer in connection with the submission and execution of the Order that is illegal, in particular such actions as: breaking the security of the Store, using the Store platform contrary to its intended purpose, using someone else's login or password or impersonating another person.

  6. If it is impossible to complete the Order, the Store will notify the Customer about this within 7 days from the conclusion of the contract and will refund the entire amount of money received from him. This notification will be sent to the e-mail address provided by the Customer.

  7. The Seller exercises due diligence to ensure that the content of the offer corresponds to reality as closely as possible. Differences between the visualization of goods available in the online store resulting from the individual settings of the customer's computer (color, proportions, etc.) cannot be the basis for a complaint or return of the purchased goods.

§ 7 Delivery of goods

  1. The Buyer chooses the delivery method when placing the Order. The goods are delivered via courier or delivery by the Seller.

  2. Delivery time depends on the type of shipment and the recipient's address.The order completion time is 1 - 3 business days. 

  3. If you choose the payment method by bank transfer, the goods are sent upon receipt of funds to the Seller's bank account.

  4. The goods are delivered to the address indicated by the Customer in the Order.

  5. After contacting the Store and agreeing a date, the Customer may collect the goods in person at the Seller's office:
    street Rolna 4, 23-400 Biłgoraj
  6. Shipping costs of the Order are borne by the Customer. The delivery costs of the Products are specified in the price list available on the Store's website. Additionally, delivery costs are indicated when placing the Order.

  7. When the goods are handed over to the carrier, the Buyer is notified of this fact by sending electronic information to the e-mail account provided in the Order.

  8. When receiving the shipment with the Order from the Courier, the Customer should check the condition of the shipment.

  9. If the packaging is found to be damaged or damaged, the Seller recommends preparing a damage report in the presence of the Courier and notifying the Seller of this fact. After receiving an explanation from the representative of the forwarder (courier company), the Seller contacts the Customer to make further decisions regarding the re-shipment of the Goods or cancellation of the Order and refund of cash.

  10. If there is no damage or other objections, the Buyer confirms the release of the Goods with his/her own signature.

  11. All courier shipments are covered by insurance against damage during transport. The insurance expires when the shipment is handed over to the recipient.

  12. The Seller is not liable for non-delivery of goods or delay in delivery of the ordered Goods or execution of the Order resulting from an incorrect or inaccurate delivery address provided by the Customer.

  13. If the shipment is not collected, the ordering party shall bear the cost of re-delivery.

§ 8 Payments

  1. After confirming acceptance of the Order for execution, the Buyer is obliged to make payment to the Seller.

  2. The prices of the Goods are given in Polish zloty and are net amounts. When placing an order, VAT is added to the price. After placing the order, the Customer receives full information about the price, specifying the net and gross amount.

  3. Each purchase is accompanied by a receipt or (at the customer's request) a VAT invoice.

  4. The customer has the option of paying the price:

    a.) by transfer to the bank account number
    b.) in person in cash when collecting the goods from an employee of the courier company,
    c.) through quick online payment via payU (e-transfer, e-transfers),
    d.) in cash upon personal collection at the Seller's office.

  5. Bank transfer details:
    Recipient: ZYCHAR TRADE Sp. z o. o.
    KRS: 0000924367 NIP: 9182178670 REGON: 520053548 Address: ul. ROLNA 4, 23-400 BILGORAJ
    Size No: 80 1020 5385 0000 9402 0172 4384
    Bank: PKO BP
    Transfer title: Customer's name and surname, order number and date.

  6. By accepting the Regulations, the Customer consents to the Seller issuing and sending corrective invoices in electronic form to the e-mail address provided by the Customer during registration or when placing the Order. At the same time, the Customer declares that he will receive the above electronic invoices at the e-mail address provided by him.

§ 9 Right to withdraw from the contract

  1. A consumer who has concluded a Sales Agreement in the Online Store may withdraw from it within 14 days without giving a reason and without incurring any costs, except for the costs referred to below.

  2. The right to withdraw from the Sales Agreement may be exercised by the Consumer by sending a declaration of withdrawal to the following address: ZYCHAR TRADE Sp. z o. o. street ROLNA 4, 23-400 BIŁGORAJ or to the e-mail address: biuro@zychar.pl. The declaration of withdrawal can be submitted on a form, the template of which is available on the store's website (SAMPLE WITHDRAWAL FORM). To meet the deadline, it is enough to send the declaration before its expiry. If the declaration referred to in the previous sentence is submitted and sent in accordance with the provisions of the previous sentence, the Seller will immediately confirm on a durable medium (by electronic correspondence, to the e-mail address provided in the form) the receipt of the Customer's declaration of withdrawal from the Goods Sales Agreement concluded in the Store. online.

  3. The deadline for withdrawal from the Sales Agreement begins for the Sales Agreement under which the entrepreneur delivers the Goods - from the Consumer or a third party indicated by him other than the carrier taking possession of the Goods, and if the Sales Agreement covers many Goods that are delivered separately. , batches or parts - from taking possession of the last Goods, batch or part, for other contracts - from the date of their conclusion.

  4. If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.

  5. In the event of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded. If the Consumer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.

  6. The Seller will immediately, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller refunds the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.

  7. The Consumer is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller to collect them immediately, but no later than 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods before its expiry. The goods should be returned to the following address: ZYCHAR TRADE Sp. z o. o. street Rolna 4, 23-400 Biłgoraj

  8. The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods, unless the Seller has not informed the Consumer about the right to withdraw from the Sales Agreement in accordance with the Consumer Rights Act.

  9. The consumer is not entitled to withdraw from a contract concluded off-premises or remotely in relation to contracts:

    1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;

    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;

    3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs;

    4. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

    5. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;

    6. in which the consumer has expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;

    7. concluded by public auction;

§ 10 Warranty

  1. Goods offered in the Online Store may be covered by the manufacturer's, Seller's or distributor's warranty when this is indicated in the Product description on the store's website and in the warranty statement.

  2. The warranty period depends on the type of goods and the manufacturer or importer.

  3. Together with the sold item, the Seller issues to the Buyer a warranty statement recorded on paper or another durable medium (warranty document), which he received from the guarantor.

  4. The warranty statement specifies the obligations of the guarantor and the Buyer's rights in the event that the item sold does not have the properties specified in this statement.

  5. The warranty statement contains basic information needed to exercise the rights under the warranty, in particular the name and address of the guarantor or his representative in the Republic of Poland, the duration and territorial scope of warranty protection, rights in the event of a defect, as well as a statement that the warranty does not exclude, does not does not limit or suspend the Buyer's rights arising from the provisions on warranty for defects in the sold item.

  6. The manufacturer is liable for the warranty of the sold Product under the conditions and for the period indicated in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to the authorized service center whose address is included in the warranty card.

§ 11 Complaints

  1. The Seller undertakes to deliver to the consumer goods that comply with the Sales Agreement, undamaged, in the ordered quantities and in accordance with the latest published manufacturer's instructions posted on the website or in the Product material at the time of placing the Order.

  2. To the extent covered by the complaint procedure, the Seller is liable under warranty for physical or legal defects of the Goods in accordance with Art. 577 et seq. Civil Code.

  3. The basis for accepting a complaint is the non-compliance of the Goods with the concluded Agreement, which means in particular that:

    1. the goods are not suitable for ordinary use,

    2. the goods do not have the appropriate properties that they should have in accordance with the concluded Agreement,

    3. the goods have lost the characteristics of suitability for use within the period guaranteed by the Seller,

    4. was delivered to the Buyer in an incomplete condition,

    5. is owned by a third party,

    6. is encumbered with the rights of a third party,

    7. its use or disposition is limited by a decision or ruling of the competent authority.

  4. The Seller is liable to the Customer for any lack of compliance of the Product with the above-mentioned elements.

  5. In the event of non-compliance of the Product with the Sales Agreement, the Seller undertakes to restore the Product to a condition consistent with the Sales Agreement by repair or replacement or to terminate the agreement with respect to these Products.

  6. The Buyer may demand that the Goods be brought to a condition consistent with the Agreement by free repair or replacement with a new one, unless the repair or replacement is impossible or requires excessive costs. In such a case, the Seller will propose another solution and immediately notify the Customer about it. Due to the situation, the Customer will be entitled to change the method of bringing the Goods into compliance with the contract, including the possibility of taking advantage of a price reduction and withdrawing from the Contract, provided that the conditions in points 7 and 8 are met.

  7. The Customer may request withdrawal from the Agreement only if the defect is significant.

  8. If a price reduction is requested, the Customer is obliged to specify the amount by which the original price is to be reduced.

  9. Complaints can be submitted in writing or by e-mail.

  10. In order to exercise the rights the Customer may exercise, he or she is obliged to inform the Seller about the reported complaint. A complaint should include: (DOWNLOAD COMPLAINT FORM)

    - name and surname of the Buyer,
    - name of the goods, - date of purchase,
    - description of the fault and the place and date of its occurrence,
    - complaint requests,
    - date of delivery of the parcel by the courier. a. the reason for submitting the complaint;
    - signature and current data of the person submitting the complaint, including the correct address.

  11. The Seller will consider the complaint within 30 days from the date of its receipt, and if the deadline is exceeded, the complaint is considered accepted.

§ 12 Extrajudicial methods of dealing with complaints and pursuing claims

  1. A Customer who is a Consumer may also use out-of-court methods of dealing with complaints and pursuing claims.

  2. The consumer may submit his complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

  3. The consumer is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement.

  4. The Consumer is entitled to apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.

  5. The consumer can obtain free assistance at the office of the district (municipal) consumer ombudsman or a social organization whose tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).


§ 13 Privacy policy

  1. The Store's website uses cookies for more efficient operation.

  2. The Store uses the following types of cookies:

    a) Session cookies,
    b) Preferences and settings cookies,
    d) Analytics cookies

  3. The Administrator uses Cookies for the following purposes:

    a) authenticating the User on the website and ensuring the User's session on the website:
    - maintaining the Website User's session (after logging in), thanks to which the User does not have to re-enter the login and password on each subpage of the Website;
    - correct configuration of selected functions of the Website, enabling in particular verification of the authenticity of the browser session;
    - optimizing and increasing the efficiency of services provided by the Website;
    b) ensuring the security and reliability of the website.
    c) collecting general and anonymous static data via analytical tools: Google Analytics [cookie administrator: Google Inc based in the USA]

  4. The cookies used by the Store are safe for people using the Website.
    In particular, this way it is not possible for viruses or other unwanted software or malware to enter users' devices. These files allow you to identify the software used by the user and customize the Website individually for each user. Cookies usually contain the name of the domain they come from, the time they are stored on the Device and the assigned value.

  5. The User has the option of limiting or disabling access to cookies to his/her Device. If you use this option, you will be able to use the Website, except for functions that by their nature require cookies.

  6. The User may independently change the cookie settings at any time, specifying the conditions for storing them and accessing the User's Device via Cookies. The User can change the settings referred to in the previous sentence using the web browser settings or via the service configuration. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform about each time a cookie is placed on the User's device. Detailed information about the possibilities and methods of handling cookies is available in the software (web browser) settings.

  7. The user may delete cookies at any time using the available functions in the web browser he or she uses.

  8. Restricting the use of cookies may affect some of the functionalities available on the Website.

  9. More information about cookies can be found in the 'Help' section in your web browser menu.

§ 14 Final provisions

  1. These Regulations are valid from September 23, 2020.

  2. The Seller is entitled to change the Regulations in the event of adding new functionalities or launching new versions of the e-store, as well as in the event of changes to the applicable legal provisions. Any changes will take place to the appropriate extent, and Customers will be additionally informed about the changes to the Regulations. A customer who does not agree to the changes is entitled to terminate the contract with immediate effect at any time. The amendment to the Regulations, insofar as it relates to sales contracts concluded before the amendment to the Regulations and to orders that were placed before the amendment to the Regulations, does not modify their content and conditions.

  3. The Customer may terminate the contract for the provision of electronic services at any time with immediate effect by informing the Seller by e-mail, telephone or in writing to the address of the Seller's registered office. The Customer's account in the Online Store will be deleted.

  4. If any of the provisions of these Regulations are changed or invalidated by a decision of a competent authority or court, the remaining provisions remain in force and are binding on the Seller and the Customer.

  5. The law applicable to resolving any disputes related to the Regulations is Polish law. These disputes will be resolved by the locally competent court.

  6. In the case of Customers who are not Consumers, the court having jurisdiction over the Seller's registered office has jurisdiction.

  7. In matters not regulated in these regulations, the provisions of Polish law shall apply, in particular:

    - Civil Code - Act of April 23, 1964 (Journal of Laws of 2019, item 1145);
    - Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws of 2020, item 287);
    - Act on the provision of services by electronic means - Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344).